Department of Justice Access to Justice Index

We want to improve the service we offer to Canadians. In December 2021, we completed the Department of Justice Access to Justice (A2J) Index. The results of this A2J Index provided us with valuable information and identified areas of particular importance to focus on.

In the coming years, our work will focus on transparency and accountability, engagement with stakeholders and users of our system, and an increased use of plain language in our communications and decisions. The Tribunal will also continue using mediation and proportionate case management to advance and complete cases as quickly as possible. Quality adjudication will remain an ongoing focus for the Tribunal.

While we have started to make changes, they will not all be done overnight. This index will help us establish our priorities and identify initiatives that we will undertake in the coming years. We will reach out to the users of our system and welcome their input. Our parties know best what works and does not work. We want to make sure that we make changes based on what our users need and not to make changes that just work for us.