Hearing (with closed captioning)

Descriptive Text Transcript

The video is composed of live action and graphic elements.
[Opening Music Playing]

Background is blurry. Office setting with a visible flag of Canada. In the foreground, top of screen, the Canadian Human Rights Tribunal logo in white and below the video title, “HEARING”, on a turquoise, rectangular shape. 

[music continues]

Establishing shot of woman seated on a couch in a living room. She has long silver coloured hair, wearing glasses and a burgundy sweater. She speaks directly to camera.

[Lisa: Hi, I’m Lisa. My complaint of discrimination was referred to the Canadian Human Rights Tribunal.]

[music contd.]

Cut to a medium shot of a woman who is Lisa, seated at a table, with papers, cell phone and computer. She is dressed differently to signify another day.  She holds papers in her hands and reads and then types on her computer.

[Lisa: When mediation was unsuccessful, the complaint was sent to a hearing. I didn’t have a lawyer, or anyone to help me so I was a little worried. I wasn’t sure what would happen at the hearing.]

[music contd.]

Cut to a close-up shot of a table, with folder, cell phone and papers in the background, slightly blurred and in the foreground, a turquoise box with the following text:
“What happens at a hearing?”

[music contd.]

Cut to a medium wide shot of a man in an empty courtroom setting. The man is dressed in business attire. 

[Philip: Hi, I’m Philip, and I’m a Registry Officer with the Canadian Human Rights Tribunal. At a hearing, parties present their evidence, witnesses and arguments to the Tribunal who then decides if discrimination has occurred.]

[music contd.]

Cut to an establishing wide shot Lisa, dressed in a business pant suit, holding a white binder and briefcase, in an office setting, opening a door. She walks into a hearing room, with people seated and two people, a man and a woman standing and greeting her.

[Philip: A hearing can take place in many different settings, like a hotel conference room, court room or in the Tribunal’s hearing rooms in Ottawa.]

Scene continues with man (Philip the Registry Officer) dressed in a business suit standing up and walking over to shake hands with Lisa while her voice is heard off-screen.

[Lisa: When I entered the hearing room, the Registry Officer introduced himself and showed me to my seat.]

Cut to a diagram on screen with turquoise boxes and text inside the boxes. It is of the seating arrangement within a hearing room.
The text “Tribunal Member” is at the top of the diagram. Below to the left of screen is the text Registry Officer and beside to the right, ‘Witness”. Below are 3 boxes side by side with the following text from left to right, “Complainant and lawyer”, “Commission lawyer” and “Respondent and lawyer”. Below that are 7 smaller turquoise boxes with the text, “Public Seating”. Lisa’s voice is heard explaining the seating arrangement.

[Lisa: It was on the left. The respondent and their lawyer were sitting on the right. Between us was a table where the Canadian Human Rights Commission lawyer would sit if they were in attendance. They were not for my hearing. There were even members of the public sitting at the back.]

[music contd.]

Dissolve of the diagram back to a medium shot of the public seated at the hearing. Lisa turns to look at the two people who are seated behind her. A woman and a man who smile and nod at her. She turns back to face the front.

[Lisa : And my sister and partner were there as well, to support me.]

[music contd.]

Cut to a medium shot of the Registry Officer standing and bringing documents. In the foreground, a woman and man seated at the far end of the room. The camera pans down to see Lisa receiving the documents from the Registry Officer. Lisa’s voice continues to speak off camera.

[Lisa: The Registry Officer asked everyone to complete a Record of Appearance.]

A close-up shot of Lisa filling out the document.

[Lisa: I had to fill out my name, address, and the names of the witnesses I planned to call.]

[music contd.]

Cut to a medium shot of Lisa in living room, present day, speaking to camera.   

[Lisa: After introducing himself, the Registry Officer gave us... ]

[music contd.]

Close-up of the Registry Officer in the hearing room.

[Lisa: ...a few last-minute instructions. He also let us know that the hearing was being recorded.]

Cut to a Medium shot of the Registry Officer standing up to speak and then a very wide shot of him standing in the hearing room. Everyone in the room stands up.

[Philip : Order please. All rise.]

Cut to a close-up of a woman walking into frame wearing an orange blazer. She is seated. Lisa speaks off camera.

[Lisa: And with that, the Tribunal Member who was hearing my case entered the room. The Member acted like a judge and sat at the front of the hearing room.]

Cut back to a wide shot of everyone in the hearing room standing.

[Philip: Please be seated.]

Medium shot of the Registry Officer with the Tribunal Member in the background seated.

[Philip: The case we are hearing today has been filed under Section 5 of the Canadian Human Rights Act by Lisa Davis, against ReadySet Telecom … (voice fades).]

Sequence of several shots while Lisa speaks off camera. Start with a close-up of Lisa seated in the hearing room, a few public members in the background. She stands and begins to speak and then the camera pans to a female dressed in a business suit standing and speaking while the man next to her is seated. This is the Respondent and his lawyer.

[Lisa: Once the case was introduced, it was time for the parties to introduce themselves. I went first, followed by the respondent.]

Cut to a close-up of the Tribunal Member while Lisa continues to speak off camera.

[Lisa: Then we were asked if we wanted to make an opening statement...]

[music contd.]

Cut to a wide shot of the hearing room with public members and Lisa seated. A turquoise rectangular shape with the text, “OPENING STATEMENT” slides into screen, top left-hand corner and Lisa stands. Lisa’s voice is heard off camera.

[Lisa: ...a summary of what we intended to prove during the hearing.]

Lisa stands and speaks to the front of the room.

[Lisa: I believe it’s important that disabled Canadians have access to services offered to the rest of Canadians. So during this hearing, I intend to prove that ReadySet … (voice fades).]

[music contd.]

Cut to a wide shot of the Registry Officer walking into frame in the hearing room, holding a Bible. He walks over to another man who is standing, the witness who places his right hand on the Bible while the Registry Officer reads from a card. A turquoise box with the text, “SWORN OATH OR SOLEMN AFFIRMATION”. Lisa’s voice is heard explaining the process off camera.

[Lisa: Next, we were asked to call our witnesses. Before they could testify, they had to take an oath.]

[music contd.]

Sequence of several shots in the hearing room while Lisa speaks off camera. It starts with a medium shot of Lisa standing with public members seated in the background. Lisa is mouthing something and looking to her left. Then the shot is of the witness seated at the witness stand replying to Lisa. A turquoise box appears bottom right of the screen with the text, “EXAMINATION”, followed by a shot of the Respondent seated, and his lawyer standing, speaking to the witness.  

[Lisa: Each party could ask the witnesses questions. This is called examination. It’s helpful to know that there are three kinds of examination:]

[music contd.]

Cut to a blurred background of the hearing room, Lisa’s voice explaining the text appearing on screen.

question witness you called

question witness other party called

additional questions of witness you called
after other parties cross-examined witness

[Lisa: Direct examination is when you ask questions of a witness you called to the hearing. Cross-examination is when you ask questions of a witness who was called by the other party.  And re-examination is when you ask additional questions of the witness you called, after the other parties have cross-examined that witness.]

[music contd.]

Cut back to Lisa, seated at a table in her house with papers, cell phone and computer. She is dressed differently to signify another day.  She holds a document in her hand and reads it. 

[Lisa: Before the hearing, I got a letter with instructions on how to prepare a Book of Documents...]

[music contd.]

Sequence of shots while Lisa is speaking off camera:
Cut to Lisa seated in the hearing room, going through the 3-ring binder.
Cut to close-up of white binders on the table.
Cut to wide shot of Lisa picking up three binders and walking towards the Registry Officer and handing him the binders. He takes the binders and sits down. In the background, the Respondent and his lawyer are seated together and the witness seated at the witness stand.

[Lisa: ...which is a three-ring binder of materials divided by tabs, where you’ll keep any documents, pictures or objects that you intend to use as evidence at the hearing. You’ll need to bring at least five copies of your Book of Documents to the hearing—one for each party, and three for the Tribunal which you’ll give to the Registry Officer before your first witness begins testifying. When you’re questioning a witness, you can refer to your Book of Documents.]

[music contd.]

Cut back to Lisa in the hearing room, who stands up to speak.

[Lisa: Can my Book of Documents be entered as an exhibit?]

[music contd.]

Cut to a close up of the Registry Officer seated  in the hearing room, speaking to the room.

[Philip: The Complainant’s Book of Documents is entered as exhibit C-1.]

[music contd.]

Cut back to Lisa who stands up to speak and cut to a wide shot of the witness at the witness standing looking at the binder.

[Lisa: Mr. Martin, would you please identify the document in Tab 2 of C-1 for the Tribunal?]

[music contd.]

Cut back to a medium wide shot of the Registry Officer in the empty courtroom speaking to camera.

[Philip: Once all the witnesses are examined and all the evidence is given, each party has the chance to give a final argument where they explain what facts they believe have been proven by the evidence, and why.]

[music contd.]

Close-up of binders on a table in the hearing room while Lisa takes notes. Philip, the Registry Officer speaks off camera.

[Philip: It’s a good idea to take notes during the hearing, so you’re prepared for your final argument.]

[music contd.]

Cut to medium wide shot of Lisa standing in the hearing room speaking to the front of the room.

[Lisa: Cell phones are necessary for all Canadians, especially disabled Canadians who live alone. They are literally a lifeline to the outside world … (voice fades).

Same scene continues. Lisa mouthing her final argument from different camera angles as Philip the Registry Officer’s voice is heard off camera. A turquoise box appears top left corner of the screen with the text, “FINAL ARGUMENT”.

[Philip: Your final argument should include the remedy you are asking for and a recap of the evidence that supports this request.]

[music contd.]

Cut to Lisa standing in hearing room speaking to the front of the room.

[Lisa: I am asking that ReadySet Telecom make it easier for disabled Canadians to get fast service and I would like to claim ... … (voice fades).]

[music contd.]

Cut to wide shot of Lisa walking into frame in her home. She is holding a document in her hands. She sits and reads the document. Philip’s voice is heard off camera.  

[Philip: After the hearing, the Tribunal issues a decision stating whether or not they believe...]

Cut to an extreme close-up of the document that Lisa is holding. The document is the decision taken by the Canada Human Rights Tribunal.

[Philip: …discrimination happened.]

Cut back to Lisa reading the document.

[Philip: The Tribunal tries to release a decision as quickly as possible, but more complex cases may take longer.]

[music contd.]

Cut to medium shot of Philip, the Registry Officer, in an empty hearing room speaking to camera.

[Philip: To find out more about hearings, visit the CHRT website, and be sure to watch our other videos on the preliminary process, case management and mediation.]

Black background, with the following text appearing on screen:

For more information about the
Canadian Human Rights Tribunal,
visit chrt-tcdp.gc.ca or contact us:

Telephone: 613-995-1707
Toll-free: 1-844-899-3604

The Government of Canada logo appears on a black background.