How is our new customized mediation process working?

Satisfaction Results from Participants - 2011

What did you like about the process? (Top 3)

• Process explained in detail prior to the start
• Very informative, clear and effective
• Mediator non-biased and professional

What would you suggest for improvement? (Top 3)

• Mediation be handled faster
• Better communication regarding of time and location
• Other (ie: Parking, access to resources)